Shipping policy

You will receive tracking information of your parcel by email between 3 to 5  business days of ordering.

If you have any questions or you change your mind please contact us feel free, our email is vita.aeternus10@gmail.com our Instagram @vita.aeternus

WHERE CAN I FIND MY TRACKING NUMBER?

you will receive a email or text with your tracking number as soon as we receive it and get it sent out.

WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

3 - 5 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at vita.aeternus10@gmail.com

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on instagram for the fastest response.

  

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

we currently do not do returns. returns will be available in the future.

 

INTERNATIONAL CUSTOMERS

 

DO YOU SHIP INTERNATIONALLY?

We currently only ship to united states. international is coming soon!

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

 

WILL I NEED TO PAY DUTIES AND TAXES?

The customs tax on international shipments are the customer’s responsibility and vary depending on the country.